Frequently Asked Questions

We have over 20 years of experience in the metal and glass fabrication industry, proudly serving Singapore since 2004. Our extensive experience includes thousands of completed projects across HDB flats, private condominiums, landed properties, commercial buildings, and industrial facilities. This longevity demonstrates our commitment to quality, reliability, and customer satisfaction in Singapore's competitive construction and renovation market.

Yes, we offer completely free, no-obligation consultations and site surveys. Our experienced consultants will visit your property to assess the space, take measurements, understand your requirements, discuss design options, and provide expert recommendations. We'll explain material choices, show you samples, discuss timeline expectations, and answer all your questions. This consultation helps us provide you with an accurate, detailed quotation tailored to your specific needs and budget.

We provide island-wide service coverage across all areas of Singapore including residential estates (HDB towns, private condominiums, landed properties in districts like Sentosa, Bukit Timah, East Coast, Holland Village, etc.), commercial districts (CBD, Orchard Road, Marina Bay, Raffles Place, Tanjong Pagar), and industrial zones (Jurong, Woodlands, Changi). Our mobile workshop and installation teams are equipped to handle projects anywhere in Singapore, and we schedule work to minimize travel time and maximize efficiency.

Yes, most metal and glass works in HDB flats require prior approval from HDB. This includes window replacements, gate installations, grille works, and any structural modifications. The good news is that Ezzogenics is an HDB-registered contractor and we handle the entire approval process for you. We prepare all necessary documentation, technical drawings, and submit applications to HDB on your behalf. Typical approval takes 2-3 weeks. We only commence work after receiving official HDB approval to ensure full compliance and avoid penalties.

The Building and Construction Authority (BCA) has strict safety standards for glass installations in Singapore. For balcony railings and barriers above 1 meter height, we must use minimum 10mm tempered safety glass or 6.38mm laminated glass. For overhead glazing and canopies, laminated glass is mandatory to prevent falling glass in case of breakage. All glass must comply with SS 550 Singapore Standard for safety glazing. Ezzogenics uses only BCA-compliant materials and our installations meet all structural load requirements. We provide certification and documentation for BCA inspections and TOP (Temporary Occupation Permit) submissions.

Yes, automatic gate installations typically require several permits and approvals depending on your property type. For landed properties, you need URA (Urban Redevelopment Authority) approval if the gate affects the building line or public access. If the gate crosses a public drain, PUB (Public Utilities Board) approval is required. Electrical works require a licensed electrician and may need LTA (Land Transport Authority) approval if it affects road access. For condominiums, MCST (Management Corporation Strata Title) approval is mandatory. Ezzogenics has extensive experience navigating these requirements and we coordinate all necessary permits and approvals as part of our service, ensuring full legal compliance.

Yes, Singapore has strict noise control regulations under the Environmental Protection and Management Act. For HDB estates, renovation works including metal and glass installations are only permitted Monday to Saturday, 9:00 AM to 6:00 PM. No noisy works are allowed on Sundays and Public Holidays. For private condominiums, MCST rules typically allow works from 9:00 AM to 6:00 PM on weekdays, with some allowing Saturday mornings. Commercial properties may have more flexible timing. Ezzogenics strictly adheres to all noise regulations and schedules work during permitted hours. For noise-sensitive projects, we can use quieter installation methods and coordinate with building management for special arrangements.

We use various types of high-quality, BCA-compliant glass depending on your specific application and requirements. Tempered safety glass (heat-strengthened, 5-6 times stronger than regular glass, shatters into small granules) for doors, windows, and railings. Laminated glass (two glass layers bonded with PVB interlayer, holds together when broken) for overhead glazing, canopies, and high-security applications. Low-E (Low Emissivity) glass with special coating for energy efficiency and UV protection. Frosted, tinted, or patterned glass for privacy. All our glass meets Singapore Standard SS 550 and comes with manufacturer warranties.

Absolutely! Custom fabrication is our specialty and core strength. We have in-house design capabilities, CNC cutting machines, metal bending equipment, welding facilities, powder coating booth, and glass cutting/tempering partnerships. We can create completely bespoke designs tailored to your exact specifications, architectural style, dimensions, and functional requirements. Whether you need custom-sized windows for an unusual opening, decorative wrought iron gates with specific patterns, glass railings with unique spigot designs, or branded entrance doors for commercial spaces, we can fabricate it. We work from your sketches, architect drawings, or help you develop designs from scratch.

We work with a comprehensive range of metals, each selected based on durability, aesthetics, cost, and application requirements. Aluminum (lightweight, corrosion-resistant, ideal for windows, doors, facades, available in anodized or powder-coated finishes). Stainless steel (premium, highly corrosion-resistant, modern aesthetic, grades 304 and 316 for marine environments). Mild steel (strong, cost-effective, requires powder coating or galvanizing for weather protection). Wrought iron (decorative, traditional aesthetic, ideal for ornamental gates and railings). Galvanized steel (zinc-coated for rust protection, ideal for fencing and outdoor structures). We help you select the most appropriate material based on your budget, location (coastal areas need higher corrosion resistance), and design preferences.

Yes, all our products are specifically engineered to withstand Singapore's challenging tropical climate with high humidity, heavy rainfall, intense UV exposure, and salt air in coastal areas. We use marine-grade stainless steel (316 grade) for coastal properties, hot-dip galvanized steel for fencing, and apply high-quality powder coating (minimum 60-80 microns thickness) to all mild steel and aluminum products. Our powder coating process includes surface preparation, zinc phosphate treatment, and oven-curing for maximum adhesion and durability. Glass installations use weather-resistant silicone sealants and stainless steel hardware. We provide warranties covering weather-related deterioration and offer maintenance services to ensure long-lasting performance.

Installation time varies significantly depending on project complexity, size, and site conditions. Simple installations like single door or window replacements typically take 1-2 days. Medium projects like HDB flat window replacement (6-8 windows) or balcony glass railing installation take 2-4 days. Larger projects like automatic gate systems with electrical works take 1-2 weeks. Commercial projects like office glass partitions or building facades can take 2-6 weeks depending on scale. We provide accurate, detailed timelines during consultation after site assessment. Our project managers coordinate all aspects to minimize delays and keep you informed throughout the process.

Yes, we provide comprehensive end-to-end service covering every aspect of your project. This includes initial free consultation and site survey, professional design and technical drawings, material selection and sourcing, permit applications and regulatory approvals (HDB, BCA, URA, MCST), custom fabrication in our workshop, delivery and logistics, professional installation by experienced teams, electrical works coordination (for automatic gates), post-installation cleaning, final inspection and testing, and handover with warranty documentation. You deal with one company throughout, ensuring accountability, quality control, and seamless project execution from start to finish.

Lead times for custom fabrication orders typically range from 3-8 weeks depending on several factors. Simple custom items like standard-sized windows or doors with custom colors take 3-4 weeks. Complex custom designs requiring special fabrication, intricate metalwork, or imported materials take 5-8 weeks. Large-scale commercial projects may require 8-12 weeks for fabrication and staged installation. Lead time includes design finalization, material procurement, workshop fabrication, quality inspection, and delivery. We always strive to meet your timeline requirements and can expedite urgent projects with additional resources. During consultation, we provide a specific schedule with milestones so you can plan accordingly.

We make every effort to minimize disruption to your daily routine and business operations. For residential projects, we work during standard hours (9 AM - 6 PM) and can schedule around your availability. Our teams are trained to maintain clean, organized work sites with protective coverings for floors and furniture. We remove debris daily and conduct thorough cleaning after completion. For commercial projects, we offer flexible scheduling including after-hours, weekend, or night shift installations to avoid disrupting business operations. For occupied offices, we can work in phases, completing one area at a time. Our project managers coordinate closely with you to develop an installation schedule that minimizes inconvenience while maintaining safety and quality standards.

Our pricing is based on several key factors to ensure fair, transparent, and competitive rates. Material costs (type of metal, glass specifications, hardware quality, finishes), design complexity (custom fabrication vs. standard designs, intricate details, special features), size and quantity (larger projects benefit from economies of scale), installation requirements (site accessibility, height works requiring scaffolding, electrical works), project timeline (urgent projects may require overtime), and additional services (permit applications, engineering certifications). We provide detailed, itemized quotations breaking down all costs with no hidden charges. Our quotes are valid for 30 days and include material specifications, warranty terms, and payment schedule. We offer competitive pricing while never compromising on quality or safety standards.

Yes, we offer flexible payment terms to make larger projects more manageable, especially for homeowners and small businesses. Our standard payment structure is: 30-40% deposit upon quotation acceptance to secure materials and commence fabrication, 30-40% progress payment upon delivery or mid-installation, and 20-30% final payment upon project completion and your satisfaction. For larger commercial projects exceeding $50,000, we can arrange customized milestone-based payment schedules aligned with project phases. We accept multiple payment methods including bank transfer, cheque, PayNow, and credit cards (for smaller amounts). Payment terms are clearly stated in our quotation and contract. We never demand full payment upfront and ensure you're completely satisfied before final payment.

Yes, we provide comprehensive warranties covering both materials and workmanship because we stand behind the quality of our work. Warranty periods vary by product type and materials: Aluminum windows and doors - 2 years on frames, 1 year on hardware and seals. Glass installations - 1 year on glass (against manufacturing defects), 2 years on installation workmanship. Stainless steel products - 3 years against corrosion and structural defects. Powder coating - 2 years against peeling, fading, or chalking under normal conditions. Automatic gate motors and electrical components - 1 year manufacturer warranty. Our warranties cover defects in materials, workmanship issues, and premature failure under normal use. Warranties do not cover damage from accidents, misuse, or lack of maintenance. All warranty terms are detailed in your quotation and contract.

Our quotations are comprehensive and include all standard costs to avoid surprises. However, certain situations may incur additional charges, which we always discuss and obtain approval for before proceeding. Potential additional costs include: Unforeseen site conditions discovered during installation (hidden structural issues, asbestos, extensive repairs needed). Changes to original scope or design after quotation acceptance. Premium rush charges for expedited fabrication or installation. Scaffolding or specialized access equipment for high-rise installations (if not included in original quote). Permit fees for certain government approvals (typically $50-$300). Disposal fees for large amounts of old materials. After-hours or weekend installation premiums (for commercial projects). We conduct thorough site surveys to minimize surprises and communicate any potential additional costs upfront during consultation.

Proper maintenance ensures longevity and optimal performance of your installations. For glass: Clean regularly (monthly) with mild soap and water or glass cleaner, use soft cloth or squeegee, avoid abrasive materials that can scratch. For aluminum frames: Wipe down with damp cloth quarterly, lubricate moving parts (hinges, rollers) every 6 months with silicone spray, check and clean drainage holes to prevent water accumulation. For stainless steel: Clean with mild detergent and water, wipe dry to prevent water spots, for coastal areas clean monthly to remove salt deposits. For powder-coated surfaces: Wash with mild detergent, avoid harsh chemicals or abrasive cleaners, touch up minor scratches promptly to prevent rust. For automatic gates: Test safety sensors monthly, keep tracks clean and free of debris, schedule annual professional servicing. We provide detailed maintenance guidelines specific to your installation and offer professional maintenance contracts for commercial clients.

Yes, we provide comprehensive after-sales support because our relationship doesn't end at installation. Our after-sales services include: Technical support hotline for troubleshooting and advice. Warranty service for covered defects with prompt response. Maintenance services including cleaning, lubrication, adjustments, and inspections. Repair services for damage, wear and tear, or component replacement. Upgrade services to add features like automation to manual gates or replace old glass with energy-efficient options. Annual maintenance contracts for commercial clients with scheduled servicing. Spare parts supply for hardware, seals, motors, and accessories. Our customer service team is available Monday-Saturday, 9 AM-6 PM, and we maintain detailed records of all installations for quick reference. We aim to respond to service requests within 24-48 hours and prioritize warranty and urgent issues.

Contact us immediately if you notice any issues, defects, or damage - early intervention prevents minor problems from becoming major repairs. Our repair process: Call or WhatsApp our service hotline with photos and description of the issue. We assess whether it's covered under warranty or requires paid repair. For warranty issues, we schedule a free inspection and repair within 48-72 hours. For non-warranty repairs, we provide a quotation after inspection. We carry common spare parts for quick repairs (hinges, handles, seals, rollers). For glass replacement or major repairs, we provide temporary securing if needed and schedule repair within 1 week. All repairs come with a service warranty. We prioritize safety issues like broken glass, malfunctioning automatic gates, or structural concerns. Our experienced technicians are equipped to handle most repairs on-site, minimizing downtime and inconvenience.

Yes, we frequently upgrade and modify existing metal and glass installations to improve functionality, aesthetics, or security. Common upgrades include: Adding automation to manual gates (swing or sliding gate motors with remote control and sensors). Replacing old glass with energy-efficient Low-E glass or frosted glass for privacy. Upgrading manual windows to casement windows with better seals and hardware. Adding glass railings to replace old metal railings for better views. Installing automatic door closers, access control systems, or digital locks. Powder coating or refinishing faded or rusted metal surfaces. Extending or modifying existing structures to accommodate renovations. We assess your existing installation, discuss your goals and budget, and provide recommendations and quotations. Most upgrades can be completed with minimal disruption, and we ensure new components integrate seamlessly with existing structures.